Terms of Service

1. Acceptance of Terms

By creating an account or using Syntro Health ("the Service"), you agree to these Terms. If you do not agree, do not use the Service. Syntro Health is operated by Binary Froster Technologies, Bengaluru, India.

2. What the Service is

Syntro Health provides general nutrition information and meal planning tools. It draws on published nutrition references, including ICMR-NIN guidance, Krause's Food and the Nutrition Care Process, and Modern Nutrition in Health and Disease, together with the information you give us.

• The Service does not diagnose, treat, cure or prevent any disease or medical condition.
• The Service is not an emergency service.
• We are assessing whether parts of the Service fall under medical device rules in the United Kingdom or the European Union. Until that assessment is complete, do not rely on the Service to make treatment decisions. Follow your clinician's advice.

3. Medical disclaimer

• If you enter a medical condition (for example diabetes, hypertension, kidney disease or a thyroid disorder), your plan takes it into account but must be reviewed by your healthcare provider before you follow it.
• Do not delay seeking medical advice because of anything the Service produces.
• If you have an adverse effect, stop the plan and see a doctor.

4. Your responsibilities

• You must give accurate information about yourself, including your health information.
• You must be 18 or over to create an account or a profile. You may not create a profile for anyone under 18.
• You are responsible for checking that a plan suits you before you follow it, with a qualified professional where needed.
• You must not misuse the Service, try to bypass its safety checks, or use it for any unlawful purpose.

5. AI-generated content

Plans, meal swaps, lab-report readings and food analyses are generated with AI, mainly by Google Gemini. They:

• may contain errors or general advice that does not fit your circumstances;
• are reviewed by a person only where we say so in the plan;
• are processed as described in our Privacy Policy, including the section on automated decisions.

6. Limitation of liability

• To the extent the law allows, we are not liable for indirect or consequential loss arising from your use of the Service.
• Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that the law does not allow us to limit.
• Nothing in these Terms affects your statutory rights as a consumer. Where a term conflicts with a rule that applies to you, the rule applies.
• Except as described above, the Service is provided with reasonable care and skill. Warranties that the law implies, and that cannot be excluded, still apply.

7. Intellectual property

The content, design and code of Syntro Health belong to Binary Froster Technologies. You may use the diet plans we give you for your own personal, non-commercial use.

8. Cancellation, refunds and payments

Our Refund Policy sets out how cancellation and refunds work. If you buy from us as a consumer in the UK or the EU, you also have the statutory right to cancel a distance contract within 14 days, subject to the exceptions that apply to digital content. [Cancellation wording for UK and EU consumers to be confirmed by counsel.]

9. Changes to these Terms

We may change these Terms. We will tell you about significant changes by email or in the app before they take effect. If you do not agree, you may delete your account.

10. Governing law and disputes

These Terms are governed by the laws of India. If you are a consumer in the United Kingdom or the European Union, this choice does not take away the protection of the mandatory consumer laws of your country of residence. You may also bring a claim in the courts of that country.