Refund and Cancellation Policy

1. 14-Day Money-Back Guarantee

At Syntro Health, patient and subscriber satisfaction is our top priority. We offer an unconditional 14-day money-back guarantee on all premium health plans and subscriptions from your initial purchase date. If our platform does not fulfill your expectations, you are entitled to a full refund with zero penalty.

2. Subscription Cancellations

You may cancel your recurring subscription at any time through your account portal or by contacting customer support:

• Upon cancellation, your premium plan features remain accessible until the end of your active billing period.
• No further renewal charges will be debited against your payment instrument.
• To avoid renewal charges, please initiate your cancellation at least 24 hours prior to the next billing cycle.

3. How to Request a Refund

To initiate a refund request, submit an email to support@syntrohealth.com with the following details:

• Your registered Syntro account email address
• Transaction reference, invoice ID, or payment receipt
• A brief note explaining your reason for the refund (optional, helps us improve our clinical engine)

Eligible refunds are reviewed within 48 hours and credited back to your original payment method within 5–7 business days.

4. Support & Billing Contact

For billing assistance, payment adjustments, or cancellation support:

Entity: Syntro Health (Binary Froster Technologies)
Email: support@syntrohealth.com
Address: Binary Froster, HSR Layout, Sector 7, Bengaluru, Karnataka 560102, India
Support Line: +91 (080) 4123-5678